Privacy Policy

1. Introduction

This Privacy Policy outlines how FieldHand ("we," "our," or "us") collects, processes, stores, and protects user data. By using the App, you consent to the data practices described herein.

2. Information We Collect

  • Personal Information: Name, email address, contact details (only when provided by the User).

  • Usage Data: Device information, app interactions, and user preferences.

  • Cookies and Tracking Technologies: We may utilize cookies and tracking mechanisms for analytics and functionality.

3. How We Use Your Information

  • To provide and enhance user experience within the App.

  • To personalize content and recommendations.

  • To send service-related updates, if the User has opted in.

4. Data Sharing and Protection

  • We do not sell, rent, or trade personal information to third parties.

  • We implement appropriate security measures to safeguard user data from unauthorized access.

5. User Rights and Control

  • Users may request access to, modification of, or deletion of their personal data.

  • Users may opt out of marketing communications at any time.

6. Amendments to the Privacy Policy

  • We reserve the right to update this Privacy Policy as needed. Users will be notified of any substantial changes.

7. Contact Information

  • For privacy-related inquiries, please contact us at info@fieldhand.org.

User Account Deletion Policy

1. Account Deletion Request

Users may request the permanent deletion of their account by following these steps:

Via the App:
  • Open the App and log in.

  • Navigate to "My Account" > "Delete Account."

  • Confirm the deletion request.

Via Email:
  • Send an email to info@fieldhand.org. with the subject "Account Deletion Request" and include your registered account details.

  • Requests will be processed within 30 business days, and a confirmation email will be sent upon successful deletion.

2. Data Retention After Account Deletion

  • Upon account deletion, user data will be retained in our system for a period of 30 days to comply with legal, security, and operational requirements.

  • After this retention period, all personal data will be permanently erased and will no longer be recoverable.

3. Data Recovery & Rejoining the Platform

  • If a user wishes to reactivate their account within 30 days after deletion, they must submit a request via info@fieldhand.org.

  • Data recovery is only possible within the retention window. Once the retention period expires, data cannot be retrieved, and users will need to create a new account.

4. Finality of Deletion

  • Once an account is deleted and the retention period has lapsed, all associated personal data will be permanently removed from our system in accordance with applicable data protection laws.

  • Users acknowledge that account deletion is irreversible beyond the retention period and that we shall not be liable for any loss of data.

5. Contact Us

For further assistance regarding account deletion, subscription management, or data privacy, please contact our support team at info@fieldhand.org